The warranty does not cover defects that result from improper operation, system components changed contrary to the contractual principles, use of unsuitable organizational resources, use in a hardware or software environment that does not meet the requirements specified in the license certificate, unusual operating conditions or system interventions by the Customers or third parties.
The customer is requested to check the item for completeness and obvious defects immediately upon delivery and to notify us of any complaints as soon as possible. If the customer does not comply, this has no effect on his statutory warranty claims.
If the customer rejects the seller’s delivery for a reason other than a significant defect that severely restricts use or makes it impossible, although the seller has declared that he is ready to perform, the customer is in default of acceptance. Acceptance of the delivery may not be refused due to minor defects.
If a delivery is defective, the seller can choose to provide supplementary performance by eliminating the defect (subsequent improvement) or by delivering a defect-free item (replacement delivery). In the latter case, the customer is obliged to return defective goods at the request of the seller in accordance with the statutory provisions.