The key you have purchased is a prepaid code that is not compatible with the pre-installed software. This is a genuine Microsoft product. Uninstall the previous version of Office you have on your PC and restart your computer. This is important to avoid compatibility problems.

Una vez completada la descarga, haz clic con el botón derecho del ratón en el archivo descargado y elige la opción "Montar" en el menú desplegable. After the ISO file that you downloaded is mounted, you can access it from your Computer as a DVD drive. Here you can run the installer. Complete the program installation and enter the “activation key” during or at the end of the process. Once the download and the installation of the program is complete, enter the activation key when running any application from the Microsoft Office package, for example Microsoft Word. It usually will be the first thing that you will be asked for. Should that dialog not pop up you can enter the registration key in the “File” menu under “Account” (Office 2013/2016/2019) or under “Help” (Office 2010).

Microsoft ha eliminado gradualmente el soporte para algunos productos antiguos. Por lo tanto, la activación telefónica ya no es posible. Si tiene algún problema o pregunta durante la instalación, póngase en contacto con nuestro servicio de atención al cliente 24/7.