- Issues with installation, usage, or activation of the software?Most issues are usually minor. Do not hesitate to contact us; our technical support will assist you until the purchased product is fully functional. If necessary, the product will be installed/configured via remote assistance.
- Is this product compatible with my Windows operating system?Check the system requirements listed on our download page. The first step in testing and verifying software compatibility is to review the system requirements of the software you want to install or update. System requirements are the minimum hardware and software specifications your device needs to properly run the software.
- What is S Mode?Windows 10 in S Mode is a version of Windows 10 optimized for security and performance, providing a familiar Windows environment. To enhance security, only apps from the Microsoft Store are allowed, and Microsoft Edge is required for secure browsing.
- How do I turn off the S Mode?Switching out the S Mode is free. Open Settings > Update & Security > Activation on the PC running Windows 10 in S Mode. In the "Switch to Windows 10 Home" or "Switch to Windows 10 Pro" section, select the option to go to the Store.
- How long can I use Office without activation?The period after download in most options is limited to 30 or 60 days. Want to use the Office programs beyond the trial period? You'll need to activate Office with a license key.
- I don't have an operating system on my PC. How can I install?To install a new operating system on a PC without an operating system, follow these steps:
- Choose an operating system (e.g., Windows or Linux).
- Download the operating system as an ISO file and save it to a USB drive to create a bootable USB drive. For Windows, use the "Windows Media Creation Tool."
- Restart your PC and press a key (often F2, F10, or DEL) to enter the BIOS or UEFI. Change the setting to boot from your USB drive.
- Follow the on-screen installation instructions. Choose where the operating system should be installed and provide necessary information.
- Complete the installation and restart the PC. Remove the USB drive so the PC boots with the new operating system.
- Which Windows operating systems are applicable for Office 2021?Office 2021 is compatible with Windows 10 and Windows 11, specifically designed to work with these newer versions of the Windows operating system.
- Did the online activation fail?If online activation fails, try the following:
- Check internet connection.
- Temporarily disable firewall and antivirus.
- Run as administrator.
- Set the system time correctly.
- Use Microsoft's support and recovery assistant.
- Try phone activation.
- Contact Microsoft support.
- How can I check if Windows 10 is activated?You can easily verify this by opening the Windows 10 settings and navigating to "Update & Security" > "Activation." Here, Windows 10 displays the installed edition and activation status.
- How long will Microsoft Office 2021 be supported?Retail versions of Office 2021 will be supported until October 13, 2026, with no extended support period, unlike older Office versions.
- What macOS versions are available?Up until April 2023, macOS versions include:
- OS X 10.0 Cheetah bis OS X 10.11 El Capitan
- macOS 10.12 Sierra bis macOS 10.15 Catalina
- macOS 11 Big Sur
- macOS 12 Monterey
- macOS 13 Ventura
- Can MS Office 2021 be used on a Mac?Currently, we only offer Office 2021 Home and Business that works on Mac. In general, consumer customers can purchase Microsoft Office 2021 for Windows and Mac, and business customers can now purchase Microsoft Office LTSC for Windows and Mac. Office 2021 and Office LTSC 2021 are the next permanent releases of Office. They include improvements over Microsoft Office 2019 and previous versions of Office on-premises.
- What is LTSC?Office LTSC is the latest perpetual version of Office for business and government customers, a license-based license available as a one-time "perpetual" purchase, available for both platforms (Windows and Mac). Like the previous version Office 2021, Office LTSC will include Word, Excel, PowerPoint, Outlook, OneNote, Access (Windows only) and Publisher (Windows only).
- What should I do if I have issues with the purchased products?You receive lifelong support for the products purchased on our website. Contact our customer service via email, and we will ensure that any issues are resolved.
- What is the difference between Windows 10 and Windows 10 S?Windows 10 offers complete flexibility in installing applications from any source, while Windows 10 S only allows apps from the Microsoft Store to enhance security and performance.
- I am dissatisfied with the product. What do I do now?We strive to provide our customers with the best possible service and support. Negative or unfriendly messages do not solve problems. You can contact us via email with any dissatisfaction, and we are understanding and accommodating. Your satisfaction is important to us!
- Your download link is not working. How can I download?If you encounter issues with our download link, don't hesitate to contact our customer service via email. Our customer service and support are available 7 days a week, 24 hours a day, and will promptly send you an alternative download link.
- Am I bound to the 32-bit or 64-bit variant?No, this is not the case. The license is valid for both variants. The choice depends on your operating system. It's best to check which version is better for you before installation.
- Can Microsoft Edge be uninstalled?Officially, Microsoft Edge cannot be uninstalled as it is deeply integrated into Windows. It is recommended to set another browser as the default if you do not wish to use Edge, as attempting advanced removals could affect the system.
- I have installed the operating system and entered the product key, but it is not accepted. What should I do?If you encounter an error stating that the product key has already been used, it could be due to various reasons. Contact our customer service via email or follow our activation guide for assistance.
- What does activation mean?Activation confirms the authenticity of your software copy and ensures it is used according to the license terms. It is usually done by entering a product or license key, granting full access to all features and updates of the software.
- Is internet access required for using Office 2021?For installation, activation, and downloading updates for Office 2021, internet access is required. Once installed and activated, core applications like Word, Excel, and PowerPoint can be used offline. However, some specific features and services, such as Office updates and cloud services (e.g., OneDrive), still require an internet connection.
- What are the differences between 1 PC and 2 PC?A 1 PC license allows the use of the software on a single computer, while a 2 PC license allows usage on two devices. The main difference lies in the number of computers where the software can be installed and activated. 1 PC = 1 operating system/device 2 PC = 2 operating systems/devices
- Can I purchase a large number of licenses at once?If you wish to place a bulk order, please send us an email specifying the desired product and quantity. We will respond promptly and confirm your order based on product availability.
- What Office 2021 for Mac is available?Office Home & Business 2021 or Office Home & Student 2021 are also available for Mac for a one-off purchase. The Office applications Word, Excel, PowerPoint, Outlook and OneNote are available for Mac. The Publisher and Access applications are not available for Mac.
- Can Windows 11 be installed on any computer?No, Windows 11 cannot be installed on every computer as it has specific system requirements. Some key requirements include:
- A compatible 64-bit processor with at least 1 GHz and 2 or more cores
- At least 4 GB RAM
- Minimum 64 GB of available storage
- A DirectX 12 compatible graphics device with WDDM 2.x
- A display with a minimum resolution of 720p, larger than 9 inches diagonally, with 8 bits per color channel
- UEFI firmware with Secure Boot capability
- TPM (Trusted Platform Module) Version 2.0
- PCs that do not meet these requirements cannot run Windows 11. Microsoft offers a tool called "PC Health Check" to check if your current PC is compatible with Windows 11.
- Is there any preparation necessary for the upgrade?Before upgrading to Windows 11, consider the following steps:
- Check compatibility: Use Microsoft's "PC Health Check" tool to ensure your PC meets the system requirements.
- Back up data: Secure important files on an external drive or in the cloud.
- Install updates: Update your current operating system and all drivers to the latest version.
- Check software compatibility: Ensure your applications are compatible with Windows 11.
- Free up space: Make sure there's enough storage space for the upgrade.
- Create a system restore point: Set a restore point in case issues arise.
- Is the download not working or is it interrupted?First, try an alternative browser. If that doesn't help, please temporarily disable your antivirus or firewall during the download. All installers/images come directly from Microsoft and do not contain any viruses, malware, etc. – we guarantee it!
- Office applications/full suite fully downloaded, but issues with installation?No other or older Office applications should be installed on your system. If you have issues installing Office, try the following:
- Run as administrator: Right-click on the installation file > "Run as administrator."
- Disable antivirus: Temporarily disable your antivirus program and try installing again.
- Check your internet connection: A stable connection is important.
- Uninstall and reinstall Office: Remove existing Office installations and reinstall the package.
- Update system: Update your operating system.
- Check storage space: Ensure sufficient storage space for installation.
- Look for error messages: For specific errors, consult the Office support page or contact Microsoft support.
- Are programs like Visio/Project compatible with Office suites?Yes, Microsoft Visio and Project are compatible with Office suites but are not included and must be purchased separately. They complement Office applications like Word, Excel, and PowerPoint and can be installed on the same computer alongside these. Pay attention to compatibility regarding version (year) and 32-bit or 64-bit. Example 1: Visio 2013 Prof Plus with Office 2016 Prof Plus -> not compatible, so both programs cannot be used simultaneously on one system. Example 2: Visio 2013 Prof Plus with Office 2013 Prof Plus -> compatible, both programs can be installed and used on one system without any problems.
- What is Microsoft Teams?Microsoft Teams is a messaging app for teams, providing a centralized space for conversations, meetings, files, and notes. It facilitates collaboration and work in an open environment.
- Is this product available in my language?We offer our products in English, Spanish, Italian, German, and French. If your desired language is not available, you can download the Language Accessory Pack for Office to use the display and correction tools in your preferred language. Language Accessory Pack for Office https://support.microsoft.com/en-us/office/language-accessory-pack-for-microsoft-365-82ee1236-0f9a-45ee-9c72-05b026ee809f The Language Accessory Pack contains the display and correction tools for most languages, but you can still choose to have your display in one language and edit or create in another.
- Do you offer after sales support?Our customer service is available 24/7 and will be happy to help you quickly with any questions you may have. Please simply send us an email or use our chat to get in touch with us. In some cases, we also offer a free remote support session. This involves us connecting to your PC remotely so that we can fix the problem as if we were on site. You can be sure that you can follow every step we take. To make this possible, we use the free AnyDesk software.