{"id":5188,"date":"2021-02-12T21:57:50","date_gmt":"2021-02-12T17:57:50","guid":{"rendered":"https:\/\/keyshop.windowsandoffice.com\/uk\/?page_id=5188"},"modified":"2025-09-04T18:59:18","modified_gmt":"2025-09-04T16:59:18","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/keyshop.windowsandoffice.com\/uk\/returns-and-refunds\/","title":{"rendered":"Returns and Refunds"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5188\" class=\"elementor elementor-5188\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4116cdd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4116cdd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-41a3389\" data-id=\"41a3389\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-130b437 elementor-widget elementor-widget-text-editor\" data-id=\"130b437\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"pading-left: 20px;\"><li>No return fees<\/li><li>No shipping costs<\/li><li>30-day full refund<\/li><li>Lifetime replacement guarantee<\/li><\/ul><p><strong>Cancellation Policy<\/strong><\/p><p>You have the right to cancel this contract without giving any reason within 30 days of receiving the goods.<\/p><p>To exercise your right of cancellation, you must notify us of your decision to cancel this contract by means of an unambiguous statement (e.g., a letter sent by post, fax, or email). You can use the attached sample for this purpose.<\/p><div style=\"border: dashed 1px gray; border-radius: 5px; background-color: #f5f5f5; padding: 5px; margin-bottom: 15px; margin-top: 15px;\"><p><strong>Owner:<\/strong> Andres Quintanilla<\/p><p><strong>Headquarters:<\/strong> Ariel Way, London, W12 7GF, United Kingdom<\/p><p><strong>Location Germany:<\/strong> Ariel Way, London, W12 7GF, United Kingdom<\/p><p><strong>Tel.:<\/strong> (+49) 03020008286<\/p><p><strong>Email:<\/strong> <a href='mailto:uk@windowsandoffice.com'>uk@windowsandoffice.com<\/a><\/p><\/div><p><strong>Sample Cancellation Form<\/strong><\/p><p>(If you wish to cancel the contract, please fill out this form and return it.)<\/p><div style=\"border: dashed 1px gray; border-radius: 5px; background-color: #f5f5f5; padding: 5px; margin-bottom: 15px; margin-top: 15px;\"><p>I\/we () hereby cancel the contract concluded by me\/us () for the purchase of the following goods ()\/the provision of the following service ():<\/p><ul style=\"padding-left: 20px;\"><li>Ordered on () \/ received on ()<\/li><li>Name of consumer(s)<\/li><li>Address of consumer(s)<\/li><li>Signature of consumer(s) (only if notification is made on paper)<\/li><li>Date<\/li><\/ul><\/div><p><em>(*) Delete as appropriate.<\/em><\/p><p>To comply with the cancellation period, it is sufficient for you to send your notification of your exercise of the right of cancellation before the expiry of the cancellation period.<\/p><h4><strong>Consequences of Cancellation<\/strong><\/h4><p>If you cancel this contract, we will immediately refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us). For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.<\/p><h4><strong>Lifetime Replacement Warranty:<\/strong><\/h4><p>If you do not meet the 30-day return period, we offer a lifetime replacement warranty. This warranty covers manufacturing or functional defects. If the product shows any such defect during use, you will receive a free replacement.<\/p><div style=\"border: dashed 1px gray; border-radius: 5px; background-color: #f5f5f5; padding: 5px; margin-bottom: 15px; margin-top: 15px;\"><p><strong>Owner:<\/strong> Andres Quintanilla<\/p><p><strong>Headquarters:<\/strong> Ariel Way, London, W12 7GF, United Kingdom<\/p><p><strong>Germany Location:<\/strong> Ariel Way, London, W12 7GF, United Kingdom<\/p><p><strong>Tel.:<\/strong> (+49) 03020008286<\/p><p><strong>Email:<\/strong> <a href='mailto:uk@windowsandoffice.com'>uk@windowsandoffice.com<\/a><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>No return fees No shipping costs 30-day full refund Lifetime replacement guarantee Cancellation Policy You have the right to cancel&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5188","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/keyshop.windowsandoffice.com\/uk\/wp-json\/wp\/v2\/pages\/5188","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/keyshop.windowsandoffice.com\/uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/keyshop.windowsandoffice.com\/uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/keyshop.windowsandoffice.com\/uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/keyshop.windowsandoffice.com\/uk\/wp-json\/wp\/v2\/comments?post=5188"}],"version-history":[{"count":0,"href":"https:\/\/keyshop.windowsandoffice.com\/uk\/wp-json\/wp\/v2\/pages\/5188\/revisions"}],"wp:attachment":[{"href":"https:\/\/keyshop.windowsandoffice.com\/uk\/wp-json\/wp\/v2\/media?parent=5188"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}